Transition Your Career from BPO to IT


Transition Your Career from BPO to IT

Feeling stuck in BPO? There are lots of IT jobs waiting if you learn some IT skills. First, figure out what interests you. If you’re not sure, read the full article explaining the different parts of IT. The author knows about Windows and VMware but covers other IT areas too. Here’s how IT is divided:

  1. Software Development
  2. Software Testing
  3. IT Applications
  4. IT Infrastructure


Software Development:

Software development refers to the process of creating, designing, programming, testing, and maintaining computer programs and applications. It involves a systematic approach that includes planning, coding, testing, and deployment of software to meet specific needs or solve problems. Software developers use various programming languages, frameworks, and tools to build applications for diverse purposes, ranging from mobile apps and web-based platforms to enterprise-level software solutions. The development process typically involves collaboration among developers, designers, project managers, and quality assurance teams to ensure the creation of functional, reliable, and user-friendly software.
No doubt, in my opinion, developers earn the most among all IT jobs.
There are several programming languages widely used in software development today:

  1. Python: Known for its simplicity and readability, Python is versatile and used in web development, data analysis, artificial intelligence, and more.
  2. JavaScript: Essential for web development, JavaScript is used to create interactive elements on websites and is compatible with various browsers.
  3. Java: Known for its portability and versatility, Java is used in developing Android apps, enterprise applications, and large-scale systems.
  4. C++: Known for its performance and used in developing system software, games, and applications where speed and efficiency are crucial.
  5. C#: Developed by Microsoft, C# is used in building Windows applications, games through Unity, and enterprise software.
  6. Swift: Apple’s Swift is used for iOS and macOS app development, known for its safety features and ease of use.
  7. PHP: Mainly used for server-side scripting in web development, particularly in creating dynamic web pages.
  8. Ruby: Known for its simplicity and productivity, Ruby is used in web development, particularly with the Ruby on Rails framework.
  9. Kotlin: Used in Android app development and known for its conciseness and interoperability with Java.
  10. R: Primarily used in statistical computing and data analysis, especially in data science and research.

These languages cater to various purposes and have different strengths, making them suitable for specific tasks in software development.
If you enjoy coding, this is the perfect field for you.

Software Testing :

Software testing is a phase within the software development lifecycle. It focuses on evaluating and verifying the software to identify defects, bugs, or issues that might affect its functionality, performance, or user experience. Testers use various techniques and tools to conduct tests, ensuring that the software operates as intended and meets the predefined standards and requirements. Testing aims to find and fix errors before the software is released to end-users, enhancing its quality and reliability.

There are two types of testing Manual and Automated.

In manual testing, a person conducts tests one step at a time without using test scripts. Automated testing, however, involves the use of test automation frameworks and tools to run tests automatically, making it a faster process compared to manual testing.


 IT Applications :

There are so many applications used in Organizations recently I remembered only SAP which is one of the best things to learn and has so many opportunities in the market. SAP has several Modules and each module has specific jobs and demands in the market.

SAP ERP encompasses all functional modules offered by the software company SAP AG. ERP, which stands for Enterprise Resource Planning, or its advanced version, ERP Central Component (SAP ECC), covers various areas:

  1. SAP-FI (Financial Accounting)
  2. SAP-MM (Materials Management)
  3. SAP-SD (Sales & Distribution)
  4. SAP-HCM/HR (Human Capital Management/Human Resources)
  5. SAP-PP (Production Planning)
  6. SAP-BI/BW (Business Intelligence/Business Warehouse)
  7. SAP-ABAP (Advanced Business Application Programming)
  8. SAP-CRM (Customer Relationship Management)
  9. SAP-SRM (Supplier Relationship Management)
  10. SAP-SCM (Supply Chain Management)
  11. SAP-QM (Quality Management)
  12. SAP-PM (Plant Maintenance)
  13. SAP-PS (Project System)
  14. SAP-IS (Industry Solutions)
  15. SAP-ECM (Enterprise Content Management)
  16. SAP-TRM (Treasury and Risk Management)
  17. SAP-SEM (Strategic Enterprise Management)
  18. SAP-GTS (Global Trade Services)
  19. SAP-EWM (Extended Warehouse Management)
  20. SAP-Security (System Security)
  21. SAP-REFX (Real Estate Management)
  22. SAP-CO (Controlling)
  23. SAP-WM (Warehouse Management)
  24. SAP-VC (Variant Configuration)
  25. SAP-APO (Advanced Planning & Optimization)
  26. SAP-S/4HANA (SAP’s ERP Suite)
  27. SAP-UI5 (User Interface Development)
  28. SAP-FIORI (Modern User Experience)
  29. SAP-SuccessFactors (Human Capital Management Solutions)
  30. SAP-C4HANA (Customer Experience Suite)
  31. SAP-Basis (Technical Platform and Administration)

Now let’s talk about IT Infrastructure one of my favorite fields.

IT infrastructure :

IT infrastructure is vital for everything in IT—coding, testing, and all operations. If you live in Asia, you’ve probably heard the word ‘SERVER’ a lot, especially in banks. Sometimes, when the server isn’t working, employees can’t do their jobs, and you might be turned away. Learning these technologies is crucial if you want an IT career. Be sure to learn from industry-experienced people, not just trainers with theoretical knowledge. Let’s discuss how these technologies differ and how learning one can help secure your future.

  • MS Technologies
  • VMware
  • Cloud
  • Linux
  • Database
  • Networks
  • Storage
  • Backup
  • Process Team
  • Monitoring
  • Project Management


Windows and VMware Administrator

A Windows Administrator is responsible for managing and maintaining Windows-based systems and servers within an organization’s IT infrastructure. Their roles typically include:

  1. System Configuration: Setting up, configuring, and maintaining Windows servers, ensuring they operate efficiently and securely.
  2. User Management: Managing user accounts, permissions, and access rights on Windows-based networks, ensuring proper user authentication and security.
  3. Software Installation and Updates: Installing, configuring, and updating software applications, patches, and security updates on Windows servers and systems.
  4. Troubleshooting and Issue Resolution: Identifying and resolving technical issues, system errors, and performance bottlenecks on Windows-based systems.
  5. Backup and Recovery: Implementing backup solutions and disaster recovery plans to ensure data protection and system availability in case of failures or disasters.
  6. Security Management: Implementing security measures, including firewalls, antivirus software, and access controls, to protect Windows-based systems from cyber threats.

On the other hand, a VMware Administrator manages virtualization environments using VMware technologies. Their responsibilities include:

  1. Virtual Infrastructure Management: Setting up, configuring, and managing virtualized environments using VMware tools such as vSphere and vCenter.
  2. Resource Allocation: Allocating and optimizing resources such as CPU, memory, and storage within virtualized environments to ensure efficient performance.
  3. Virtual Machine (VM) Provisioning: Creating, deploying, and managing virtual machines based on organizational needs, ensuring they function correctly.
  4. Performance Monitoring and Optimization: Monitoring VM performance, identifying bottlenecks, and optimizing virtualized environments for better efficiency.
  5. Backup and Recovery: Implementing backup solutions and disaster recovery strategies for virtualized environments to ensure data protection and availability.
  6. Security and Compliance: Implementing security measures within virtual environments, ensuring compliance with industry standards and best practices.

Both roles play critical parts in an organization’s IT infrastructure, with the Windows Administrator focusing on Windows-based systems and servers, while the VMware Administrator specializes in managing virtualization technologies for efficient resource utilization and scalability.

There are several MS products or technologies like Azure, Windows OS, Active Directory, SCCM, Intune, SCOM, ADFS, PKI, Sharepoint, MS Exchange, O365, and many more, if you learn one of them and do some hands-on you will surely able to clear the Interview but nowadays there are so many people are in the industry and knows multiple technologies so alone Windows will not able to help you, You have to learn Windows and VMware.
Nowadays profiles together are in demand I mean if you learn two or more technologies then you will be a better fit for the industry.
For example

  • Windows OS plus Vmware vSphere together are in demand profile.
  • Windows OS plus AD ( Active Directory)
  • Windows AD, ADFS, and PKI
  • MS Exchange, 0365, and Teams ( called Exchange Team)
  • MS Sharepoint( On-premise) and Sharepoint Online ( called Sharepoint Team)
  • SCCM and Intune  ( called Patching Team)
  • SCOM and other monitoring tools ( called Monitoring Team)

Vmware also has multiple products if you want to work as a Vmware Administrator then you should know different products that will help you to get Vmware Administrator jobs for example

  • vSphere+Vrops,
  • vSphere+VRA,
  • vSphere + NSX,
  • vSphere + VXRAIL or Nutanix are together demanding profiles.


Network Administrator :

If you want to become a Network Administrator then you have to learn CCNA where you will learn network switches, routers, and firewalls.

  1. Network Data
  2. Network Security
  3. Network VOIP


Database Administrator :

A database administrator (DBA) plays a critical role in managing and maintaining an organization’s databases. Their responsibilities revolve around ensuring the security, performance, integrity, and availability of databases within an organization. Whether you learn Oracle Database or MS SQL database both have many opportunities.

Storage and Backup Administrator :

A storage administrator is responsible for managing an organization’s storage infrastructure, which includes overseeing the storage systems, devices, and resources used to store and retrieve data.
There are many brand storage boxes available in the market and almost everyone has their jobs in the market, especially Dell, HP, and Netapp. Similarly, the Backup administrator manages the backup of the IT systems and ensures every server and storage device is in backup. There are many backup tools available in the market, especially Veritas NetBackup and Commvault. Some industries ask for an engineer who knows Storage and backup technologies.

Monitoring Team :

The monitoring team usually takes care of monitoring the IT equipment with the help of different tools.
for example, the monitoring team usually uses  SCOM, Tanium, Zabbix, Solarwind, or Nagios to monitor Windows Server, Linux systems, and Network devices.

Process or ITIL Team :

A process team or ITIL (Information Technology Infrastructure Library) team in IT is responsible for implementing and managing ITIL practices and frameworks within an organization. ITIL is a set of best practices for IT service management that aims to align IT services with the needs of the business.
ITIL encompasses several key processes, among which are Change Management, Problem Management, and Incident Management.

Project Management Team :

The Project Management team is responsible for planning, executing, and overseeing projects within an organization. They ensure that projects are completed within scope, on time, and within budget while meeting the predetermined goals and objectives.

I’ve covered different IT jobs, especially focusing on IT infrastructure. I hope it showed you the many career options in IT. If you want to learn about these tech jobs, just comment, and I’ll help you out. Feel free to ask questions, and if you found this helpful, share it with friends who are new to IT or looking to switch careers.

VMware Mastery

Hi, I've been working with Windows, VMware and Cloud technologies for more than 12 years. I love delving into the exciting realm of technology and enjoy sharing my knowledge with others. I write about IT and Technology, covering both technical and non-technical topics.

This Post Has One Comment

  1. Anjali

    What a great read… Really helpful

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